Customer Care Supervisor
2 weeks ago
Position Objective
The primary responsibility of this role is to ensure that all customer service transactions at the service desk and checkout areas are conducted efficiently, courteously, and accurately, adhering to the policies and procedures of Variety Stores LLC.
Role Scope
This position oversees the activities of _____ Customer Service Associates and does not hold direct budgetary responsibilities.
Key Responsibilities
1) Guarantee that customer service transactions are processed accurately and promptly in line with company policies.
2) Mentor, train, and develop Customer Service Associates to enhance their productivity.
3) Create and manage work schedules for Customer Service Associates.
4) Oversee the raincheck and rebate center programs.
5) Establish a cashier-on-demand schedule.
6) Ensure the cash drawer is maintained according to company standards.
7) Keep the front end and service areas organized and tidy.
8) Follow the assigned work schedule to provide consistency in workload management.
9) Deliver exceptional customer service by engaging with customers in a respectful and knowledgeable manner to boost satisfaction and sales.
10) Comply with all company policies and procedures to enhance customer service, sales, and overall store profitability.
Additional Responsibilities
1) Assist in the checkout and customer service areas as needed.
2) Support store management upon request.
Required Qualifications and Skills
ü High School diploma or GED equivalent
ü 1-2 years of relevant experience in retail customer service
ü Basic reading and math skills
ü Proficient communication skills in English
Work Environment
ü Retail store setting with extended periods of standing required
ü Occasional lifting and moving of merchandise and displays
ü Work hours may vary, including evenings and weekends
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