Technical Support Professional

3 weeks ago


Ann Arbor, Michigan, United States NCMS: National Center for Manufacturing Sciences Full time
Job Title: Technical Support Professional

The National Center for Manufacturing Sciences (NCMS) is seeking a skilled Technical Support Professional to join its team. This role involves providing technical assistance and support to NCMS staff, ensuring the smooth operation of our IT infrastructure.

About NCMS:

NCMS is a cross-industry technology development consortium dedicated to improving the competitiveness and strength of the U.S. industrial base. We leverage our network of industry, government, and academic partners to develop, demonstrate, and transition innovative technologies efficiently, with less risk and lower cost.

Job Responsibilities:

  • Respond to e-mail and telephone requests for computer hardware and software support.
  • Perform preventive maintenance on laptops, desktops, servers, printers, mobile devices, and miscellaneous peripheral devices.
  • Maintain wired and wireless network devices, including routers, firewalls, and switches.
  • Receive, store, log, and track hardware and software inventory.
  • Install and configure Windows operating systems and applications. Troubleshoot configuration problems.
  • Install, configure, and troubleshoot workstations and peripherals.

Requirements:

  • Must be a citizen of the United States.
  • Must have or be eligible to obtain a government security clearance.
  • Must be fully vaccinated against COVID-19 unless legally exempt.
  • Experience with Windows 10/11 and Microsoft 365 suite applications.
  • Extensive knowledge of Microsoft Office suite.
  • Thorough knowledge of PC and server hardware.
  • Thorough knowledge of network fundamentals & components (LAN/WAN, routers, hubs, etc.)
  • Basic understanding of network protocols (TCP/IP, 802.11, HTTP, FTP, etc.)
  • Minimum of 1 year of hardware and software diagnostic experience, configuring TCP/IP and using Internet protocols.
  • Ability to transport heavy boxes (up to 80 lbs.) of equipment and software.
  • Proactive, self-driven, and able to resolve problems with minimal direction and oversight.
  • Strong ability to multi-task, organize and prioritize workload in a fast-paced environment.
  • Convey a positive and professional image that will reflect favorably on both the company and the Management Information Systems Department.
  • Excellent communication skills are essential.
  • Prior help desk experience is highly desired.
  • Experience with NIST 800-171 compliance desired.
  • A+, Cisco or Microsoft certification strongly desired.
  • Active Directory and Group Policy administrative experience desired.

Compensation:

We offer an estimated annual salary of $60,000 - $80,000 depending on experience and qualifications.



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