Customer Experience Representative

1 week ago


Roseville, California, United States Gopuff Full time
Role Overview

We are seeking a motivated and customer-focused individual to join our team as a Customer Experience Representative in Roseville. In this role, you will be responsible for providing exceptional customer service and ensuring seamless delivery of our products.

Responsibilities:
  • Cashier and Sales Floor Operations
    • Create a positive customer experience by utilizing sales and customer service programs
    • Educate and enroll customers into our loyalty program and partner apps
    • Maintain store standards by assisting with stocking, merchandising, and e-commerce operations
  • E-commerce Operations
    • Pick and pack items on a per order basis for dispatch to customers
    • Ensure accuracy of items picked/packed
    • Clean and organize warehouse
  • Communication and Teamwork
    • Provide clear and concise information to colleagues and management
    • Work collaboratively with others to achieve shared goals
Requirements:
  • Communication Skills
    • Provide clear and concise information to others
    • Listen actively and respond appropriately
  • Driving Results
    • Motivate individuals to achieve and exceed goals
    • Establish accountabilities and clarify performance expectations
  • Process Management
    • Take a systematic approach to workflow improvement
    • Contribute to making processes more effective and efficient
  • Collaboration and Teamwork
    • Work interdependently and collaboratively with others
    • Subordinate individual aims in the interest of team success
Education & Experience:
  • Must be 21 years of age
  • Retail, e-commerce, or warehouse experience is preferred
Compensation:
  • The salary range for this role is $15.50 per hour based on market pricing and location
  • A candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions

Gopuff is an equal employment opportunity employer committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws.



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