Seasonal Retail Ambassador: Elevate Customer Experience

7 days ago


Roseville, California, United States Rothy's Full time
About the Role

We are seeking a highly motivated and customer-centric Seasonal Retail Ambassador to join our team in Roseville, CA. This role is perfect for individuals who thrive in fast-paced retail environments and are passionate about delivering exceptional customer experiences.

Key Responsibilities:
  • Provide unparalleled customer service to every Rothy's customer, ensuring a positive and memorable shopping experience.
  • Owning all day-to-day customer interactions across various touchpoints, including in-store, phone, and online.
  • Supporting Retail Manager and Assistant Manager with operational duties, ensuring seamless store operations.
  • Developing and maintaining an expert-level understanding of our products, processes, and tools.
  • Elevating customer feedback, identifying opportunities for improvement, and escalating concerns when necessary.
  • Building loyalty by connecting customers with our brand and community.
Requirements:
  • 1-3 years of retail or customer-oriented experience preferred.
  • Excellent people skills, being approachable, engaging, and friendly.
  • Fastidious attention to detail and enthusiasm for maintaining our brand aesthetic in-store.
  • Ability to foster connections with customers in-store and within the community.
  • Actively contributing towards meeting and exceeding sales goals.
  • Availability to work weekends, evenings, and holidays, with a minimum of 16 hours per week.
  • Ability to work on feet up to 8 hours a day in a busy store environment and lift up to 25 pounds.
What We Offer:

A competitive hourly rate of $16.00, with opportunities for additional discretionary bonuses and incentives. Our comprehensive benefits package includes more than just base pay.

This role requires a strong passion for our brand story and product, as well as unflappable problem-solving skills and a self-motivated attitude to excel in customer experience. If you're eager to take on new challenges and contribute to establishing Rothy's as a leader in customer experience, we encourage you to apply.



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