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Volunteer Engagement Coordinator

2 months ago

Onalaska, Wisconsin, United States Girl Scouts of Wisconsin - Badgerland Full time
Job Overview

About Us
Are you dedicated to empowering young girls and nurturing their growth into strong, capable leaders? At Girl Scouts of Wisconsin Badgerland, we believe in the potential of every girl to create positive change in the world. We are seeking passionate individuals who are committed to instilling courage, confidence, and character in the next generation of female leaders. Together, we can pave the way for a brighter future where girls can explore their abilities, embrace diversity, and contribute to a better society.

Position Overview
The Volunteer Engagement Coordinator plays a crucial role in fostering a supportive and enriching atmosphere for volunteers across a designated area. This position entails delivering genuine and responsive volunteer assistance, mentoring, training, leadership development, program support, and outstanding customer service. The coordinator will leverage Badgerland's customer relationship management system (Salesforce) to manage and document volunteer interactions effectively.

Key Responsibilities

  • Provide authentic and responsive support to volunteers, including mentoring, training, leadership development, and customer service.
  • Utilize Badgerland's CRM system (Salesforce) to document and manage volunteer interactions within the assigned region.
  • Ensure volunteers feel valued, supported, and equipped to fulfill their roles, enabling them to deliver the Girl Scout Leadership Experience.
  • Regularly review and update resource materials to guarantee that members have access to the most accurate safety and regulatory standards.
  • Support individually registered Girl Scouts and their families.
  • Maintain high levels of engagement with troop volunteers through various communication methods to strengthen volunteer support.
  • Ensure that troops and volunteers receive the necessary training and resources, confirming that all volunteers have approved background checks on file.
  • Collaborate with the Community Development Manager to:
    • Recruit, onboard, and train service unit volunteers who align well with their roles.
    • Regularly assess and enhance the engagement of service unit leadership volunteers, developing and executing strategies to strengthen the volunteer community network.
    • Support and guide Service Units in establishing and maintaining effective regional teams.
    • Ensure that service unit volunteers have the information, tools, and resources required to support troop leaders and grow membership.
  • Encourage caregivers to take on troop leadership roles, including Troop Co-Leaders and Troop Support, in collaboration with Community Engagement.
  • Demonstrate a commitment to the mission and values of Girl Scouting, aligning with the principles expressed in the Promise and Law, as well as the mission, vision, and values of Wisconsin Badgerland Girl Scouts.

Qualifications

  • Bachelor's degree or equivalent experience in a relevant field.
  • A minimum of three years of experience in developing and implementing training programs, preferably in a nonprofit or volunteer-based organization.
  • Proven ability to work effectively with youth and individuals from diverse backgrounds.
  • Strong active listening skills, with a focus on proactive problem-solving and conflict resolution.
  • Experience in supervising and managing volunteers.
  • Excellent written and verbal communication skills, with the ability to convey the impact of the Girl Scout mission compellingly.
  • Proficient in Microsoft Office Suite; experience with Salesforce is preferred.
  • Ability to plan, organize, and manage a diverse workload, handle pressure, and meet organizational deadlines.
  • Ability to work independently with minimal supervision, take initiative, and thrive in a dynamic environment.
  • Ability to effectively represent Badgerland to key internal and external audiences.
  • Ability to manage multiple projects with competing priorities while meeting deadlines.
  • Passion for encouraging volunteers to engage with youth.
  • Bilingual skills are a plus.
  • Must be or become a registered member of the Girl Scouts of the United States of America and have a working knowledge of Girl Scout philosophy and programming.

Additional Requirements

  • Anticipated time away from the office is less than 35%.
  • Possess a valid driver's license and proof of insurance.
  • Ability to work both in an office setting and independently as needed.
  • Willingness to work occasional weekends, evenings, and overnights.

Physical Demands
The physical requirements outlined are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee must be able to:

  • Endure prolonged periods of sitting at a desk and working on a computer.
  • Manually operate office equipment.
  • Lift and/or move up to 25 pounds as necessary.

Core Competencies

  • Adaptability: Accepts feedback, adapts to changes, and manages competing demands.
  • Communication: Demonstrates good listening skills, expresses ideas clearly, and keeps others informed.
  • Customer Service: Displays courtesy and sensitivity, manages difficult situations, and responds promptly to needs.
  • Dependability: Commits to excellence, follows instructions, and meets attendance guidelines.
  • Cooperation: Maintains effective relationships, resolves conflicts, and works collaboratively.
  • Job Knowledge: Displays competence in required skills, learns new skills, and uses resources effectively.

Other Duties
This position description is not intended to be an exhaustive list of all activities, duties, or responsibilities required of the employee. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer
Girl Scouts of Wisconsin Badgerland is an equal opportunity employer dedicated to fostering an inclusive and diverse workforce. We actively promote anti-racism as part of our mission and welcome applicants from all backgrounds to join us in our commitment to building girls of courage, confidence, and character who strive to make the world a better place.