Cloud Infrastructure Engineer
2 weeks ago
We are looking for a dedicated Azure System Engineer to join our team at TMS. This role is essential for the management and support of our Azure AVD and SCCM environments, ensuring optimal performance and security of our endpoint systems.
Key Responsibilities:- Deliver technology solutions and products in alignment with the project roadmap, ensuring high quality and timely execution.
- Provide strategic guidance and support to ensure adherence to schedules, product development, and process compliance.
- Act as a final tier support resource for operational teams, conducting root cause and preventative analyses.
- Offer expert technical support and serve as an escalation point for the Client Support Services Team.
- Facilitate support for all aspects of the End User Computing environment, with a focus on Endpoint Security Protection and application management.
- Collaborate with Engineering teams to design and implement effective solutions.
- Oversee the Azure Virtual Desktop (AVD) environment, including image creation, VM deployment, and performance monitoring.
- Develop automated processes for software package deployment, application updates, and workstation imaging.
- Engineer and maintain multiple Windows desktop images.
- Manage the lifecycle of global standard desktop and laptop models.
- Update and maintain desktop images and SCCM task sequences as necessary.
- Monitor alerts from desktops utilizing CyberArk.
- Support and manage the PXE environment using 1E products.
- Provide level 3 support for escalated end-user issues.
- Oversee Microsoft and third-party patch deployments.
- Package, test, and deploy new applications as required.
- Work collaboratively within the team to achieve objectives for the End User Computing environment.
- Maintain and enhance the existing Knowledge Base.
- Create and update support documentation to uphold high standards in the delivery of End User Computing services.
- Experience in desktop support within an enterprise setting.
- Proficient in Windows 7/10, Active Directory structure, and Group Policy management.
- Experience in developing and testing software packages using tools like InstallShield or similar.
- Skilled in managing a CDI environment (Azure Virtual Desktop).
- Advanced knowledge in SCCM administration, patch management, imaging, scripting, MSI, packaging, and automation.
- Expertise in Endpoint Protection Engineering.
- 8+ years of overall work experience, with at least 5 years in designing and implementing Microsoft Intune solutions.
- 5 years of experience in administering and deploying software using SCCM in a global context, along with developing and maintaining workstation images.
- Strong proficiency in patch management, including BIOS and firmware updates, service pack upgrades, and application updates.
- Basic experience in Database Administration, particularly with SQL Server.
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