Associate Director of Marketing for Audience Services
2 weeks ago
About the Role
The University of Chicago is seeking a highly skilled Associate Director of Marketing for Audience Services to join our team. This key position will oversee group sales and student matinees for each production in our season, manage the Front of House (FOH) team, and create and maintain positive and productive relationships with local restaurants, hospitality services, and vendors.
Key Responsibilities
Lead outreach, organization, and execution of group sales, student matinees, and other student events to achieve or exceed sales goals.
Develop and maintain relationships with internal and external partners from various organizations.
Manage partnership agreements and negotiate discounts, tickets, and advertising.
Manage events, including incoming group inquiries, price negotiations, deposits, seating, and post-play discussions.
Recruit, hire, and supervise FOH staff, including student box office assistants, house managers, bartenders/concessionaires, interns, and volunteer usher coordinators.
Liaise with the Saints Ushers volunteer program to ensure appropriate staffing and coverage for performances.
Maintain the cleanliness, appearance, and efficacy of Court's facilities, including the Court Theatre lobby, lobby bar, and nearby parking areas.
Manage the revenue and expenses related to concessions, maintain an inventory system, and order new materials and supplies.
Coordinate work assignments with student and temporary staff, including maintaining a clean space, stocking materials and supplies.
Manage special groups or individuals attending opening night and/or other special events.
Coordinate guest speakers for events and pre/post play receptions.
Work with vendors and speakers to accommodate requests from group leaders.
Manage ad sales for Court's show programs to meet or exceed sales goals.
Create and sustain partnerships with local restaurants and businesses to magnify Court's community outreach, increase sales, and develop fruitful collaborations.
Develop an operation plan to manage ad sales, including order forms and pricing.
Develop and execute patron surveys to solicit feedback for future enhancements.
Respond to patron complaints escalated from box office staff and via email in an open, kind, and effective manner.
Oversee accessibility services for performances and events.
Support and implement Court's equity, diversity, and inclusion initiatives - personally, when leading the staff/volunteer team, and in all patron interactions.
Work independently to increase user adoption and customer satisfaction by developing programs to drive customer loyalty and retention.
Use breadth of knowledge and considerable on-the-job experience to assist in pre-sale activities, provide support continuity through the customer lifecycle, and ensure ongoing customer satisfaction.
Requirements
Bachelor's degree from a four-year accredited university.
A minimum of three years of relevant professional work experience in nonprofit management, guest services, sales, or similar professional work experience.
Proficient in Windows-based computer programs like Google Suite and Microsoft Office.
Knowledge of Audience View ticketing system.
Excellent customer service, communication skills, and phone etiquette.
Ability to work efficiently and independently as well as part of a team.
Strong organizational skills, efficiency, and attention to details a must.
Clear, regular, and transparent communication.
Comfort with financial transactions, inventory management, and event planning.
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Chicago, Illinois, United States The University of Chicago Full timeAbout the RoleThe University of Chicago seeks a highly skilled Associate Director of Marketing for Audience Services to oversee group sales and student matinees for each production in Court's season. This role will manage the Front of House (FOH) team, create and maintain positive relationships with local restaurants, hospitality services, and vendors, and...
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