Contact Center Specialist I
2 weeks ago
Penn State Health is seeking a Contact Center Specialist I to join our team in Hershey, PA. As a key member of our Corporate Services Contact Center, you will be the first point of contact for various patient needs, including scheduling, registrations, access, and general information.
Responsibilities- Provide high-quality service to patients and physicians by answering phone calls, responding to emails, and resolving issues promptly.
- Work collaboratively with other departments to ensure seamless communication and efficient resolution of patient concerns.
- Maintain accurate records and documentation to support patient care and workflow.
- Bachelor's degree in a related field or equivalent experience.
- 1 year of experience in customer service, healthcare, or a related field.
- Excellent communication, problem-solving, and interpersonal skills.
Penn State Health offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional development and growth within the organization.
The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications.
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