Contact Center Team Member

2 weeks ago


Hershey, Pennsylvania, United States Penn State College of Medicine Full time
Job Description:
The Patient Experience Representative provides high-quality support to patients and physicians, acting as the first point of contact for various needs, including scheduling, registrations, access, general information, and appointment confirmation. This role requires excellent customer service skills, telephone coverage from 6:00am-10:00pm 365 days per year, and deployment of efficient processes and procedures.

This position involves accurate processing of a high volume of calls, determining caller needs, assisting or redirecting callers to proper locations, ensuring timely answers, maintaining efficiency, and utilizing proficient knowledge of department processes, software applications, and policies.

Required Skills and Qualifications:
  • High School Diploma required.
  • 1 year of job-related experience required.
  • Ability to successfully complete hands-on training, including phone applications, computer programs, and software applications.
Estimated Salary: $45,000 - $55,000 per year.

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