Insurance Client Relations Manager

2 weeks ago

Spring Hills, Texas, United States Mellisa Ray Agency, Inc. Full time
Job Overview

The Insurance Account Manager at Mellisa Ray Agency, Inc. plays a crucial role in fostering strong client relationships by addressing inquiries and resolving issues with efficiency and professionalism. This position involves daily interactions with clients, insurance providers, and colleagues while executing specific service and marketing initiatives.


Key Benefits:
  • Attractive salary with commission opportunities
  • Comprehensive health coverage
  • Career advancement potential
  • Generous paid time off
  • Ongoing training and professional development

Core Responsibilities:
  • Assist existing clients with policy updates, quotes, payments, inquiries, and necessary documentation.
  • Handle customer communications regarding new or existing insurance policies and manage all claims, including after-hours claims.
  • Engage with prospective clients to understand their needs, gather essential information, explore policy options, present alternatives, finalize and secure new coverage, and negotiate with insurance carriers as required.
  • Schedule appointments or client discussions to review current policies, assess liability limits and exposures, identify additional coverage needs, evaluate replacement costs, and facilitate renewals.
  • Provide detailed information about products and services, quote new business, process renewals or cancellations, accept payments, and supply requested documentation.
  • Resolve product or service concerns by clarifying client issues, identifying root causes, selecting and explaining optimal solutions, expediting corrections, and ensuring follow-up for resolution.
  • Review audits or policies for accuracy and facilitate necessary corrections between clients and carriers.
  • Maintain comprehensive records of client interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, share expertise, and participate in both formal and informal meetings as needed.

Qualifications:
  • Possess the required insurance license for the state of Texas and have a minimum of two years of experience in insurance account management within an Independent Insurance Agency.
  • Exhibit strong knowledge of insurance products, rating and underwriting procedures, coverages, and industry operations to effectively manage and service assigned clients and prospects.
  • Demonstrate a strong customer-centric approach with excellent communication skills, both written and verbal, along with solid mathematical and reading abilities.
  • Exhibit a sense of urgency, attention to detail, organizational skills, and the ability to manage multiple tasks while resolving complex issues independently.
  • Possess strong time management skills, a sense of personal accountability, and proficiency in technology, including agency management systems and carrier website navigation.

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