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Insurance Account Executive

2 months ago

Spring Hills, Texas, United States Mellisa Ray Agency, Inc. Full time
Job Overview

The Insurance Account Manager at Mellisa Ray Agency, Inc. plays a crucial role in fostering robust client relationships by addressing inquiries and resolving issues promptly and professionally. This position involves daily interactions with clients, insurance providers, and colleagues while executing specific service and marketing initiatives.


Key Benefits
  • Attractive salary with commission opportunities
  • Comprehensive health insurance
  • Career advancement prospects
  • Generous paid time off
  • Ongoing training and professional development

Core Responsibilities
  • Deliver exceptional service to current clients by updating policies, providing quotes, processing payments, answering inquiries, and supplying necessary documentation.
  • Handle customer communications regarding new or existing insurance policies and manage all claims, including after-hours claims.
  • Engage with prospective clients to assess their needs, gather relevant information, research policy options, present alternatives, finalize coverage, cancel outdated policies, and negotiate with carriers as needed.
  • Schedule appointments or client calls to review current policies, assess liability limits and exposures, explore additional coverage needs, evaluate replacement costs, and manage renewals.
  • Provide detailed information about products and services, quote new business, process renewals or cancellations, handle payments, and deliver requested documentation.
  • Resolve product or service issues by clarifying customer concerns, identifying the root cause, selecting the best solution, expediting corrections, and following up to ensure resolution.
  • Review audits or policies for accuracy and facilitate necessary corrections between clients and carriers.
  • Maintain detailed records of customer interactions and transactions, documenting inquiries, comments, and actions taken in the agency management system.
  • Collaborate with team members, mentor staff, provide expertise, and participate in meetings as required.

Qualifications
  • Possess the insurance license mandated by the state of Texas and have a minimum of two years of experience in insurance account management within an Independent Insurance Agency.
  • Exhibit a strong understanding of insurance products, rating and underwriting procedures, coverages, and industry operations to effectively manage and write assigned clients and prospects.
  • Demonstrate a strong customer focus and excellent phone etiquette; possess strong written and verbal communication skills, along with proficient math and reading abilities.
  • Exhibit a sense of urgency, attention to detail, organizational skills, and the ability to multitask and follow up, while managing challenging situations with clients and resolving complex issues independently.
  • Showcase excellent time management skills with a mindset of personal accountability, along with proficiency in technology and computer systems, including agency management software and carrier website navigation.