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Patient Access Scheduling Team Lead
2 months ago
At Trinity Health, we are committed to providing world-class service in a progressive, people-centered, compassionate healthcare environment.
Job Summary:We are seeking a highly skilled and experienced Team Lead to join our Central Scheduling team at Saint Francis Hospital. As a Team Lead, you will be responsible for coordinating daily activities, providing guidance and direction to the team, and ensuring that department goals are achieved efficiently and effectively.
Key Responsibilities:- Monitor productivity and performance of Access Center Representatives for appointments, prior authorizations, and outreach.
- Schedule and register patients prior to appointments.
- Make inbound and outbound calls to schedule patient appointments.
- Responsible for daily assignments and workflow.
- Assist with training and onboarding of new hires.
- Interview patients to obtain demographic and financial information, inputting data into the SMS system.
- Oversee completion of all Inpatient/Observation admissions for all ED patients, as well as urgent and booked patients.
- Coordinate daily team activities to ensure appropriate utilization of staff.
- Minimum High School diploma or equivalent.
- Knowledge of medical terminology.
- Medical Office, hospital, or physicians billing experience.
- Three to five (3-5) years admitting/registration experience required.
We offer a competitive salary and benefits package, including great health insurance coverage starting day one. This is a 40-hour full-time day shift position.
Saint Francis Hospital is a major teaching hospital and the largest Catholic hospital in New England. We are committed to exceeding the expectations of our patients and families by providing world-class service in a progressive, people-centered, compassionate healthcare environment.
Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
