Patient Access Representative

3 days ago


Columbia, Maryland, United States Johns Hopkins HealthCare Full time
Join Our Team as a Patient Access Representative

At Johns Hopkins HealthCare, we are committed to providing exceptional patient care and service. As a Patient Access Representative, you will play a vital role in ensuring that our patients receive the best possible experience.

Key Responsibilities:
  • Handle switchboard and transfer calls accordingly
  • Code alerts via intercom and paging
  • Deliver exceptional customer service to all patients
Requirements:
  • High School diploma or equivalent required; Associate's degree preferred
  • 2+ years of related experience in a call center or medical office environment
  • Critical thinking and demonstrated leadership ability to address issues within the department
  • Excellent interpersonal skills to communicate effectively with co-workers, patients, staff, and insurance companies
  • Intermediate knowledge of Microsoft Office
  • Keyboarding speed of 40 WPM
  • Knowledge of professional telephone etiquette and soft skills
What We Offer:
  • Competitive hourly rate: $19.00 - $19.00
  • Free parking onsite
  • Starbucks onsite
  • Room for growth
  • Outstanding team in a diverse work environment
  • Medical, Dental, and Vision Insurance
  • 403B Savings Plan with employer contribution
  • Generous Paid Time off and Paid holidays
  • Employee and Dependent Tuition assistance benefits
  • Health and wellness programs and more

We prioritize the health and well-being of every employee. Come be healthy at Hopkins

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.



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