Credit and Collections Manager

7 days ago


Mansfield, Massachusetts, United States Samsonite Full time
Job Title: Credit and Collections Manager

As a key member of the Samsonite team, you will play a crucial role in leading the Customer Financial Services team, ensuring all activities are organized, accurate, efficient, and timely. Your responsibilities will encompass the entire credit management process for a leading global consumer products company.

Key Responsibilities:
  • Team Management: Lead and supervise the Customer Financial Services team, including functions such as Rebate Administration, contacting customers with outstanding balances, and resolving discrepancies.
  • Customer Relations: Maintain strong relationships with key customers regarding accounts receivables and related collections, fostering positive interactions and facilitating timely payments.
  • Accounts Receivable (AR) Close: Manage the monthly AR close process, including preparation, analysis, and reporting on AR month-end and year-end schedules and metrics, ensuring accuracy and compliance.
  • Delinquent Accounts Audit: Conduct audits of delinquent accounts deemed uncollectible, ensuring all possible efforts have been made before assigning bad-debt status, thus minimizing losses.
  • Aging Balances Monitoring: Monitor aging balances to ensure comprehensive collections efforts, thereby enhancing cash collections and mitigating risks associated with overdue accounts.
  • Dispute Resolution: Assist in monitoring, reporting, and resolving customer disputed invoices and debit memos (chargebacks), facilitating resolution, and maintaining positive customer relationships.
  • Credit Limits: Approve, establish, and maintain credit limits on all new and current customer accounts, balancing risk management with sales opportunities.
  • Cross Functional Collaboration: Interface with customer service, sales organizations, and senior-level management to communicate and resolve issues, fostering collaboration and effective problem-solving.
  • Database Management: Take responsibility for the review and maintenance of the Credit Master database, ensuring data integrity and accessibility for operational needs.
Qualifications:
  • Accounting or Business Degree: A degree in accounting or business is required, with a minimum of 5 years of experience in credit and managerial roles, preferably in the consumer goods industry.
  • Strong Analytical/Quantitative Skills: Excellent analytical and quantitative skills, with the ability to analyze complex data and make informed decisions.
  • Strong Communication Skills: Strong oral and written communication skills, with the ability to effectively communicate with customers, colleagues, and senior-level management.
  • Problem-Solving and Decision-Making Skills: Strong problem-solving and decision-making skills, with the ability to analyze complex issues and make informed decisions.
  • Technical Skills: Proficiency in Microsoft Outlook, Excel, and Word, with experience in SAP a plus.
About Us:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories, combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere.

We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day.

We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions.

We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily. Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.



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