Customer Service Ambassador
2 days ago
Mancini Companies is a leading distributor of flooring products, with a rich history dating back to the 1870s. Our company has evolved over the years, but our commitment to customer satisfaction remains unwavering.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Mancini Companies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to internal and external customers, ensuring their needs are met and exceeded.
Key Responsibilities- Process orders and prepare correspondence to ensure customer satisfaction
- Act as a liaison between customers and sales teams
- Provide product and services information to customers
- Resolve customer issues with accuracy and efficiency
- Manage heavy call volumes and respond to customer inquiries
- Sort, confirm, and credit invoices in a timely manner
- High School Diploma required; Associate or Bachelor's degree preferred
- At least three years of experience in a call center or customer service environment
- Proficient in Microsoft Office Suite
- Excellent oral and written communication skills
- Effective problem-solving and motivational skills
- Strong analytical, negotiation, and people skills
- Self-motivated and dependable
As a Customer Service Representative at Mancini Companies, you will have the opportunity to work in a dynamic and customer-focused environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
Equal Employment OpportunityMancini Companies is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.
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Customer Service Representative
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Customer Service Representative
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