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Information Technology Support Specialist

2 months ago

Auburn, Alabama, United States Rabren General Contractors Full time

Position Overview: We are seeking a dedicated part-time IT Support Specialist to provide assistance to our technology leadership. This role is designed for high school and college students, as well as professionals aiming to enhance their careers in the IT sector.

Key Responsibilities:

  • Help Desk Support: Deliver prompt assistance via phone, text, in-person, and online channels to all personnel.
    • Maintain clear and timely communication regarding solutions, updates, and project statuses.
  • Technology Management: Ensure all employees have access to and can effectively utilize necessary technology tools.
    • Identify and acquire hardware, software, and essential accessories.
    • Install, troubleshoot, repair, and maintain various hardware components.
    • Load and update software applications, ensuring users are connected to networks.
    • Provide both initial and advanced training on hardware and software.
    • Create instructional materials tailored to company needs and distribute training resources.
  • Collaboration with IT Services: Work closely with external IT service providers to manage technology systems.
    • Design, install, configure, and maintain information technology systems.
    • Consult and escalate complex issues to third-party providers while facilitating internal resolutions.
  • Vendor Coordination: Manage the resolution of significant hardware and software issues with vendors.
  • Data Management: Organize secure data archiving, storage, and access both on and off-site.
  • Office 365 Administration: Oversee Office 365 and install necessary software packages.
  • Documentation: Maintain records of essential technology systems and functions.
  • Inventory Management: Perform regular audits of company hardware and software.
  • Best Practices Development: Assist in creating and implementing IT best practices.
  • Technology Recommendations: Identify and suggest new technologies to enhance productivity and value.