Customer Experience Advocate

7 days ago


Miami, Florida, United States Consider Posh Pro Full time
Job Overview

Consider Posh Pro is seeking a highly skilled Customer Experience Advocate to join our team in Miami, FL. As a key member of our customer service team, you will be responsible for delivering exceptional support and resolving inquiries with professionalism and efficiency.

Key Responsibilities
  • Provide accurate product information and resolve customer complaints by identifying solutions and ensuring customer satisfaction.
  • Assist customers with order placement, tracking, and returns, maintaining a high level of product knowledge to effectively address their needs.
  • Escalate unresolved issues to the appropriate departments or supervisors as needed, fostering a positive and supportive work environment within the team.
Requirements
  • A high school diploma or equivalent; a college degree is preferred.
  • Excellent written and verbal communication skills, with strong problem-solving abilities focused on customer satisfaction.
  • Proficiency in using customer service software, CRM systems, and Microsoft Office Suite, with the ability to multitask and manage time effectively in a fast-paced environment.
Compensation

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, along with opportunities for growth and professional development within our company.



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