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Account Manager

1 month ago

Melville, New York, United States Phaxis Full time
Job Description

Phaxis is seeking a highly skilled Account Coordinator/Team Lead to join our team. The ideal candidate will have 2-3 years of experience in customer service and administrative support, with a strong background in wholesale and/or eyewear experience.

Key Responsibilities:

  • Mentor and train new team members effectively under a supervisor's guidance
  • Ensure accuracy and optimized order entry
  • Acquire, build, and manage new client accounts with strong communication and relationship-building abilities
  • Support field sales reps and resolve client/sales team issues with a collaborative and problem-solving approach
  • Proactively handle urgent client/sales team issues and exceed expectations
  • Contribute to supervisor's special projects with initiative and organizational skills
  • Manipulate data and generate reports using strong Excel skills

Requirements:

  • 2-3 years of customer service and administrative support experience
  • Wholesale and/or eyewear experience
  • SAP and/or EDI experience a plus
  • Excellent data analytical skills and creation of SOPs to improve operational efficiency
  • Strong communication and relationship-building abilities
  • Proactive problem-solving skills
  • Strong Excel skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package