Operations Director

4 weeks ago

Odessa, Texas, United States Hawthorn Suites by Wyndham Full time
Job Summary:

The Operations Manager is responsible for ensuring the smooth operation of the Front Office, House Keeping, and Food and Beverage Departments. This includes providing quality service to guests, controlling costs, and minimizing expenses.

This is a hands-on management position that assists the General Manager with the day-to-day operations of the hotel.


Responsibilities:

Key Qualifications:
Associate's or Four Year College Degree is preferred.

Two years front office management experience in a hotel preferredProficient with hotel sales, revenue management and A/R billingPrevious supervisory experience in a hotel requiredMust have a valid driver's license from the applicable stateMust be able to work mornings, nights, weekends, and holidays as dictated by hotel business levelsMust be able to convey information and ideas clearly, both oral and writtenMust maintain composure and objectivity under pressureMust be able to work with and understand financial information and data, and basic arithmetic function

Duties and Functions:
Approach all encounters with guests and team members in a friendly, service-oriented mannerHave knowledge and understanding of department policies and procedures, and communicate and enforce all policies fairly and consistently with staffRespond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous mannerMotivate, coach, counsel and discipline all team membersDevelop team member morale and ensure all team members are fully trainedMaximize room revenue and occupancy by reviewing status dailyHave effective interviewing skills, and be able to recruit a diverse staff of competent personnelBe familiar with

Human Resources:
policies and procedures, I-9s and E-Verify, proper documentation, Workers' Compensation, training, etc.
Ensure no-show revenue is maximized through consistent and accurate billingAssist with or process payrollAll other duties as assigned by management

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