Customer Service Representative

6 days ago


Hillsboro, Oregon, United States Mattress World NorthWest Full time

We are seeking a skilled Retail Sales Associate to join our team at Mattress World Northwest. As a key member of our sales team, you will be responsible for delivering exceptional customer service and selling mattresses that transform lives.

About Us:

We are a locally owned and operated business in Portland, Oregon, with ambitions to expand our national footprint. We take pride in genuinely caring for our customers, employees, and community. Our values-driven approach ensures that we make decisions that align with our mission to provide the best products and services to our customers.

Job Summary:

This is an exciting opportunity for a motivated individual to join our team as a Retail Sales Associate. As a sales specialist, you will work closely with customers to understand their needs and preferences, providing personalized recommendations to help them find the perfect mattress. Your role will involve creating an outstanding customer experience, mastering our proven sales techniques, setting and achieving goals, contributing to collective knowledge, and documenting and tracking interactions.

What You'll Do:

  • Deliver Exceptional Customer Service: Set the tone for an inviting store environment and deliver top-notch service to ensure customer satisfaction.
  • Master Our Sales Process: Become an expert in our proven sales techniques and impress customers with your knowledge and ability to close deals.
  • Set and Achieve Goals: Report key metrics to your manager and set ambitious weekly sales goals.
  • Contribute to Collective Knowledge: Stay informed about our products and explore new offerings to continually enhance customer service.
  • Document and Track: Keep accurate records in our systems, ensuring all transactions and interactions are properly logged.

What's in It for You:

  • Compensation: A base salary of $1,600/month, with a generous commission structure, performance-based promotions, and incentives.
  • First-Year Earnings Potential: $65k-$100k+, with opportunities to increase through contests and bonuses.
  • Comprehensive Benefits: Medical, vision, dental, 401k matching for SEP IRA with company matching, PTO/Vacation, ongoing training, and annual bonuses tied to the company's success.
  • Exciting Perks: Potential trips to industry markets like Las Vegas and other sales contests based on performance.


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