Customer Service Representative for Dental Benefits

1 week ago


Hillsboro, Oregon, United States Willamette Dental Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at Willamette Dental Group. In this role, you will be responsible for communicating with members via incoming calls to efficiently and effectively answer membership questions regarding benefit eligibility.

Duties and Responsibilities
  • Respond to Member calls in a courteous and professional manner, answering questions and inquiries regarding membership eligibility, benefits, claims, notice of actions or adverse benefit determinations, grievance processes, policies and procedures.
  • Educate members on the guidelines of their dental benefits with the company and their insurance partners.
  • Assess and resolve problems within the scope of authority; escalates complex questions or problems to more experienced representatives or higher authority level.
  • Identify complaints and understand how to facilitate the process with the Practice or Member Services Grievance, Appeal and Care Coordination.
Requirements

To be successful in this role, you must have:

  • High School Diploma or equivalent and two years of customer service experience in a high-volume call center;
  • Excellent communication and problem-solving skills;
  • Able to work in a fast-paced environment and meet productivity standards.
Compensation and Benefits

This is an excellent opportunity to join a dynamic team and advance your career. We offer:

  • Estimated hourly range: $18-$25 USD (dependent on experience);
  • A comprehensive benefits package including medical, dental and vision insurance;
  • Tuition reimbursement and flexible spending accounts;
  • 401(k) retirement plan with 5% match and accidental death and dismemberment insurance;
  • Paid Time Off (PTO): Eligible employees will accrue a minimum of 120 PTO hours per employment year in addition to seven paid holidays annually;
About Willamette Dental Group

We are an equal opportunity employer committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex (including pregnancy), national origin, veteran status, disability, marital status, genetic information, sexual orientation, gender identity, pregnancy-related condition, or any other classification protected by applicable federal, state or local laws.



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