Field Service Engineering Manager
1 week ago
About the Role:
As a Field Service Engineering Manager at Applied Materials, you will oversee a team of customer engineers, ensuring their effective performance and customer satisfaction. Your primary goal is to develop and maintain strong relationships with customers, guaranteeing timely and efficient support for their semiconductor manufacturing needs.
Main Responsibilities:
- Customer Relationship Management: Develop and maintain excellent relationships with customers, providing exceptional service and support.
- Team Leadership: Manage a team of customer engineers, guiding them to achieve high performance standards and customer satisfaction.
- Operational Efficiency: Monitor and optimize operational processes, ensuring seamless execution of system installation, maintenance, and repair.
- Financial Planning: Collaborate with district sales engineers to create account plans, forecasting financial results, and managing costs effectively.
- Problem-Solving: Analyze complex issues, applying technical expertise and sound judgment to determine appropriate solutions.
Key Qualifications:
- Education: Bachelor's Degree
- Experience: 4-7 years in field service engineering or related field
- Technical Skills: Solid understanding of semiconductor manufacturing and wafer fab equipment
About Applied Materials:
We are an equal opportunity employer committed to diversity in the workplace. We offer a comprehensive benefits package, competitive salary range ($92,000 - $126,500), and opportunities for professional growth.
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