Client Solutions Expert

6 days ago


Hillsboro, Oregon, United States Elite Management Group Inc. Full time
About the Role

At Elite Management Group Inc., we're seeking a highly motivated and results-driven Client Solutions Representative to join our team.

This is an exceptional opportunity for a talented individual to take on a challenging role that requires strong communication, problem-solving, and customer service skills.

The ideal candidate will have a proven track record of delivering excellent client experiences and building long-term relationships with clients.

Key Responsibilities:

  • Provide top-notch client support by maintaining high standards of customer service and adhering to our core values.
  • Utilize in-depth knowledge of products and services to successfully process tasks and requests, ensuring seamless client experiences.
  • Collaborate closely with the Client Account Management and Quality Assurance teams to drive industry-leading client satisfaction.
  • Manage the flow of inquiries, requests, and upgrades through the pipeline, guaranteeing timely completion within agreed-upon timelines.
  • Analyze and communicate Key Performance Indicators critical to account success and relevant executive insight.
  • Design and implement innovative client communication initiatives to boost follow-up, long-term satisfaction, and retention.
  • Ensure all standard operating procedures are effectively executed and maintained across the client account team.

Requirements:

  • Bachelor's degree from an accredited institution.
  • 2-4 years of experience in a business-facing role.
  • Exceptional teamwork and collaboration skills to meet goals and deadlines.
  • A student mindset with the ability to think critically and make informed decisions quickly.
  • Thrives in a fast-paced entrepreneurial environment.
  • Pragmatic approach with creativity to drive innovation amongst the team.

Estimated Salary: $60,000 - $80,000 per annum, commensurate with experience.



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