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Onsite Account Specialist

2 months ago

Coral Springs, Florida, United States Blue Stream Fiber Full time
Job Overview

Position Title: Account Coordinator On-site

Reporting To: Account Manager

Employment Status: Non-Exempt

Department: Account Management

Location: Coral Springs

Company Overview

Blue Stream Fiber is dedicated to delivering advanced broadband, television, and voice solutions to a diverse clientele, including residents, homeowners associations, developers, and businesses across extensive gigabit-capable networks. With a legacy spanning 45 years, we pride ourselves on providing exceptional customer service and cutting-edge technology, establishing ourselves as a reliable telecommunications partner throughout Florida.

Mission Statement:

We strive to earn the trust of communities by providing essential connectivity through our Internet Service. Our offerings enhance the daily experiences of our customers, ensuring they have reliable Internet, TV, and Phone services, supported by a dedicated team.

Vision Statement:

To continually elevate our services, actively listen to our customers, and deliver solutions that stand out in the industry.

Why Join Us:

  • Industry leader with over 45 years of experience.
  • Supportive and positive workplace culture.
  • Collaborative team environment.
  • Eligibility for medical benefits after one month, along with a 401K plan.
  • Paid Time Off and Holidays.
  • Strong commitment to community outreach initiatives.
  • Award-winning company recognized for excellence in workplace culture and innovation.

Role Overview:

The Account Coordinator is tasked with enhancing the number of active subscribers and product adoption within designated multi-dwelling units by promoting and selling Blue Stream products, including video, high-speed Internet, and voice services. This role involves building robust relationships with property management to facilitate the sale and retention of our offerings, while providing ongoing sales support to assigned properties. The Coordinator will leverage their expertise in Blue Stream's products and sales processes to optimize results, working with moderate guidance in their area of expertise.

Key Responsibilities:

  • Maintain the Bulk Checklist and Ops SharePoint with implementation timelines, onsite hours, and contact details.
  • Submit marketing requests for promotional materials throughout the launch phase, including Town Hall Flyers, Welcome Letters, Post Cards, Service & Price Guides, and Certified Letters.
  • Collaborate with Billing and MIS teams to validate billing codes.
  • Participate in all property meetings, including board meetings and town halls.
  • Conduct training sessions on Blue Stream products and services during the installation phase to familiarize residents with our offerings.
  • Be present onsite throughout the project launch, starting from registrations to installation scheduling.
  • Assist residents with inquiries regarding Blue Stream products, pricing, and phone number porting.
  • Address escalated customer and onsite subscriber concerns.
  • Create orders using the ICOMS billing system for appointments and account updates.
  • Utilize data entry systems to register new clients for bulk community services.
  • Inform residents about additional options beyond the bulk agreement to enhance customer satisfaction.
  • Transition project launches or conversions to regular operations and account management as needed.

Qualifications:

  • High School Diploma or two years of relevant experience.
  • Proficient in English; bilingual skills are a plus.
  • Strong organizational and prioritization skills.
  • Proficient in Microsoft Office Suite, including Excel and PowerPoint.
  • Focus on customer needs, fostering productive relationships.
  • Ability to identify and analyze issues, utilizing effective problem-solving approaches.
  • Skilled in managing interpersonal dynamics in challenging situations.
  • Ability to establish efficient work processes to meet deadlines.
  • Maintain performance under pressure, handling stress appropriately.
  • Possess and continuously develop the technical expertise necessary for effective job performance.
  • Value and include diverse perspectives and collaborate respectfully with individuals from various backgrounds.
  • Set high performance standards for oneself, taking responsibility for completing tasks effectively.

Blue Stream Fiber is an equal opportunity employer, committed to diversity and inclusion. We value:

  • Accountability
  • Innovation
  • Teamwork
  • Diversity & Inclusion
  • Dependability
  • Integrity

We embrace diverse perspectives and ensure that all employment decisions are made without regard to race, color, ancestry, religion, national origin, age, familial or marital status, sex, sexual orientation, disability, veteran status, or any other classification protected by law.