Account Receivables Specialist

6 days ago


Coral Springs, Florida, United States Fiserv Full time
Account Receivables Representative Job Description

Fiserv is a global leader in payments and financial technology, and we're seeking a skilled Account Receivables Representative to join our team. As a key member of our collections team, you will play a critical role in recovering overdue payments on accounts, working with debtors to establish repayment plans, and negotiating payment of debts.

Key Responsibilities:
  • Collect overdue payments on accounts via telephone in a call center environment, manually or using an automatic telephone dialing system.
  • Work with debtors to establish repayment plans and encourage alternative payment solutions.
  • Collect payments in compliance with all applicable regulations and internal performance standards.
  • Address customer issues and complaints related to billing.
  • Establish rapport with merchants to overcome objections and negotiate payment of debts.
  • Document all discussions and actions in a tracking system or database.
Requirements:
  • High School Diploma or equivalent.
  • Minimum of two years of customer service experience, preferably in a collection, call center, or sales environment.
  • Knowledge of applicable laws related to the debt collection industry.
  • Experience with computer systems.
  • Excellent work history with a strong record of job stability.
Preferred Qualifications:
  • Previous work experience in industries ranging from bank collections, credit card collections, mortgage collections, medical collections, commercial collections, etc.
  • Ability to negotiate repayment plans effectively.
  • Strong problem-solving skills to resolve billing issues.
  • Proficiency in MS Office and database management.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island, or Washington. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.



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