Customer Service Representative

2 weeks ago

Marlton, New Jersey, United States bet365 Full time
{"title": "Customer Service Representative", "description": "Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at bet365. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities

  • Assist and provide an enjoyable experience for our customer base.
  • Investigate customer inquiries through internal tools, liaise with internal departments, and escalate through the Customer Service team.
  • Communicate effectively and efficiently with our customer base through Live Chat, telephone and email.
  • Respond to customer requests and complaints in a timely and courteous manner by providing a resolution.
  • Perform internal tasks to help enhance the customer's perspective of our platform.
  • Display a strong understanding and awareness of policies, procedures and licensing requirements.
  • Promote responsible gaming.

Requirements

  • Ability to work well individually and in team settings.
  • Excellent verbal and written communication skills.
  • Excellent listening skills.
  • Passion for delivering exceptional customer service.
  • Willingness to learn and grow your own knowledge.
  • Close attention to detail.
  • Ability to multi-task in a fast-paced environment.
  • Effective and creative problem solver.
  • Efficient typing, literacy and numeracy skills.
  • Ability to obtain licensing in applicable states that bet365 operates.

What We Offer

  • Company funded healthcare inclusive of medical, dental and vision.
  • 401K plan.
  • 32 paid vacation days annually with an increase based on longevity.
  • Paid day off for your birthday.
  • Paid sick leave.
  • Life Insurance.
  • Short term and long-term disability.
  • Company bonus scheme.
  • Employee Assistance Program.
  • Life events and long service awards.

Preferred Skills

  • Ability to work well individually and in team settings.
  • Excellent verbal and written communication skills.
  • Excellent listening skills.
  • Passion for delivering exceptional customer service.
  • Willingness to learn and grow your own knowledge.
  • Close attention to detail.
  • Ability to multi-task in a fast-paced environment.
  • Effective and creative problem solver.
  • Efficient typing, literacy and numeracy skills.
  • Ability to obtain licensing in applicable states that bet365 operates.

Work Environment

This is a full-time, fully in-office role located in Marlton, New Jersey. We require a flexible approach to work between the hours of 7:00am and 11:00pm, working any five days per week, including evenings, weekends, and federal holidays.

Compensation

The starting hourly rate of pay will be $22.40. Upon successful completion of the training period, the hourly rate of pay will increase to $23.24.

By Applying

By applying to us, you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy - http://www.bet365careers.com/privacypolicy.pdf

"}

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