Technical Service Representative
2 weeks ago
We are a leading manufacturer of level sensors and controls, committed to delivering high-quality products and exceptional customer service.
Job SummaryWe are seeking a skilled Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for providing technical support to our customers, troubleshooting issues, and ensuring customer satisfaction.
Key Responsibilities- Provide technical support to customers via phone, email, and chat
- Troubleshoot issues with our level sensors and controls
- Configure and troubleshoot accounts on our BinCloud software
- Interface with sales and customer service teams to resolve technical issues
- Develop and implement new processes and procedures to improve technical support
- Associate's degree or equivalent work experience in a technical field
- Excellent communication and relationship-building skills
- Strong technical skills, including experience with computers, software applications, and network architectures
- Bilingual English-Spanish a plus
- Ability to lift and carry up to 50 lbs. and work in industrial settings
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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