Technical Service Representative

2 weeks ago


Lincoln, Nebraska, United States BinMaster Level Controls Full time
About BinMaster Level Controls

We are a leading manufacturer of level sensors and controls, committed to delivering high-quality products and exceptional customer service.

Job Summary

We are seeking a skilled Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for providing technical support to our customers, troubleshooting issues, and ensuring customer satisfaction.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot issues with our level sensors and controls
  • Configure and troubleshoot accounts on our BinCloud software
  • Interface with sales and customer service teams to resolve technical issues
  • Develop and implement new processes and procedures to improve technical support
Requirements
  • Associate's degree or equivalent work experience in a technical field
  • Excellent communication and relationship-building skills
  • Strong technical skills, including experience with computers, software applications, and network architectures
  • Bilingual English-Spanish a plus
  • Ability to lift and carry up to 50 lbs. and work in industrial settings
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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