Lead Customer Service Representative

1 week ago


Woodridge, Illinois, United States Fifth Third Full time
Job Title: Lead CSR/Teller

About the Role:

We are seeking a highly skilled and customer-focused Lead CSR/Teller to join our team at Fifth Third Bank. As a key member of our Financial Center, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving business growth.

Key Responsibilities:

  • Provide top-notch customer service, ensuring that every interaction is personalized, efficient, and effective.
  • Build and maintain strong relationships with clients, understanding their financial needs and preferences.
  • Collaborate with the Financial Center Manager to achieve business objectives, including cash handling, FCA requests, and office operations.
  • Develop and implement strategies to deepen customer relationships, increase referrals, and drive business growth.
  • Stay up-to-date on bank policies, procedures, and products, ensuring that you can provide expert advice and guidance to clients.
  • Assist in training newly hired Customer Service Representatives, sharing your knowledge and expertise to ensure a smooth onboarding process.

Requirements:

  • High school diploma or equivalent required.
  • Extensive cash handling experience.
  • Strong knowledge of retail policies and procedures.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Flexibility in scheduling, including evenings and weekends.

What We Offer:

Fifth Third Bank is committed to creating a diverse and inclusive work environment, where every employee feels valued, respected, and empowered to succeed. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Equal Employment Opportunity:

Fifth Third Bank is an equal opportunity employer, committed to promoting diversity and inclusion in all aspects of our business. We welcome applications from qualified candidates of all backgrounds and perspectives.



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