Customer Service Representative II

5 days ago


Woodridge, Illinois, United States APL Logistics Americas Full time
Job Summary

This role is responsible for providing exceptional customer service to clients in a professional and effective manner. The Customer Service Representative II will be the primary point of contact for customers, responding to inquiries, processing orders, and resolving complaints in a timely and efficient manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a professional and courteous manner
  • Process customer orders and ensure accurate and timely fulfillment
  • Collaborate with internal teams to resolve customer complaints and issues
  • Apply the APL Logistics Continuous Improvement (ACI) Model to improve business processes and increase efficiency
  • Participate in training and development programs to enhance customer service skills and knowledge
Requirements
  • High school diploma or equivalent required; some college preferred
  • Minimum of two (2) years customer service, inventory control, or accounting experience required
  • Knowledge of distribution and logistics preferred but not required
Benefits
  • Competitive hourly wage of $21.02
  • PTO and sick time
  • 8 paid holidays
  • 1 paid "Personal Holiday"
  • Company Bonus Plan
  • 401(K) SAVE Plan
  • Annual Fixed Contribution
  • Medical, Dental, Vision, and Life & Disability coverage
  • Voluntary Benefits
  • Tuition reimbursement and student loan assistance
  • Employee Assistance Program (EAP)
  • Health Savings Account (HSA) with employer funding and wellness incentives
  • Flexible Spending Account (FSA)
  • Employee Referral Program


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