Front Desk Coordinator

3 weeks ago


Janesville, Wisconsin, United States Mercy Health System Full time

Key Responsibilities:

• Answer incoming telephone calls and determine the purpose of the caller.

• Forward calls to the appropriate personnel and route Epic Messages to nursing and providers as needed.

• Retrieve messages from the voice mail system and forward them to the appropriate personnel.

• Provide exceptional customer service to patients and their families, ensuring a positive experience at Mercy Health System.

Requirements:

• Strong communication and interpersonal skills.

• Ability to work in a fast-paced environment and prioritize tasks effectively.

• Basic computer skills and knowledge of Epic systems.



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