Restaurant Solutions Account Liaison

4 days ago


Houston, Texas, United States Mirus Restaurant Solutions Full time

Mirus Restaurant Solutions is seeking a highly skilled Account Coordinator to join our team. As an Account Coordinator, you will play a critical role in providing technical expertise to our clients, collaborating with cross-functional teams to develop and execute strategies for managing growth and enhancing client retention, and assisting in training new and existing users to maximize product utilization. You will be responsible for managing daily communication with clients via phone and email, maintaining regular communication with Operations and Development teams, and keeping the Account Manager updated and serving as a liaison between clients and various company departments. You will also be responsible for proactively identifying opportunities to expand and deepen client engagement with our offerings, coordinating communication of product upgrade priorities between Account Management and Development, including testing new features before release, and preparing and educating customers on new product features and releases. The ideal candidate will have experience with Restaurant Point of Sale (POS) and Restaurant Data Management systems, a strong understanding of hospitality POS systems and restaurant analytics, and proficiency in all MS Office applications. You will be a hands-on contributor with excellent communication skills, including issue tracking, project lead, and training, and have experience in managing and prioritizing multiple customer requests in a fast-paced environment. You will be organized and methodical in your approach, with excellent follow-up to ensure client expectations and deadlines are consistently met. If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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