Restaurant Operations Specialist

4 days ago


Houston, Texas, United States Mirus Restaurant Solutions Full time
Job Title: Account Coordinator

Job Summary: We are seeking a highly skilled Account Coordinator to join our team at Mirus Restaurant Solutions. As an Account Coordinator, you will play a critical role in providing technical expertise, collaborating with cross-functional teams, and delivering exceptional client experiences.

Key Responsibilities:

  • Provide technical support for projects, POS systems, and restaurant analytics.
  • Collaborate with the Operations and Development teams to develop and execute strategies for managing growth and enhancing client retention.
  • Assist in training new and existing users to maximize product utilization.
  • Manage daily communication with clients via phone and email.
  • Maintain regular communication with the Account Manager and serve as a liaison between clients and various company departments.
  • Proactively identify opportunities to expand and deepen client engagement with our offerings.
  • Coordinate communication of product upgrade priorities between Account Management and Development, including testing new features before release.
  • Prepare and educate customers on new product features and releases.

Requirements:

  • Experience with Restaurant Point of Sale (POS) and Restaurant Data Management systems.
  • Understanding of hospitality POS systems and restaurant analytics, such as sales, labor, and food costs.
  • Proficiency in all MS Office applications.
  • Hands-on contributor with excellent communication skills, including issue tracking, project lead, and training.
  • Experience in managing and prioritizing multiple customer requests in a fast-paced environment, including scoping timelines and effective re-prioritization.
  • Organized and methodical approach with excellent follow-up to ensure client expectations and deadlines are consistently met.
  • Demonstrates a sense of urgency in execution with an ability to adapt to changing circumstances.
  • Displays confidence and a deep understanding of emerging industry practices when solving business problems.
  • Prior Saas experience and knowledge of Above store Operations.

About Mirus Restaurant Solutions: We are a leading provider of restaurant solutions, dedicated to delivering exceptional client experiences and driving business growth. Our team is passionate about helping restaurants succeed, and we're looking for talented individuals to join us on this journey.



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