Mortgage Banking Customer Service Specialist

5 days ago


San Diego, California, United States Guild Mortgage Full time

About Guild Mortgage Company: As a mortgage banking firm dedicated to serving home owners and buyers, we strive to provide affordable home financing while maintaining professionalism and exceptional service.

The Customer Service Representative plays a vital role in our organization by delivering friendly, knowledgeable, and efficient service to customers and staff. This position involves direct to moderate supervision, providing excellent customer experience within established service levels and regulatory guidelines.

This role requires strong communication skills, patience, and empathy when interacting with customers experiencing financial stress. The shift schedule is Monday to Friday from 8:30am to 5pm PST, with no travel required.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and written correspondence in a professional and timely manner.
  • Built rapport with customers through courteous greetings and empathetic listening.
  • Analyze customer issues, clarify information as needed, and resolve concerns promptly.
  • Maintain accurate call notes, documentation, and customer files.

Requirements:

  • Bilingual Spanish preferred.
  • High school diploma or equivalent, along with a minimum of two years' experience in high-volume customer service roles.
  • Prior experience in consumer lending, banking, or related industries is strongly preferred.

Benefits: Competitive compensation ($22-$23/hour), medical, dental, vision, life insurance, AD&D, LTD, and 401(k) with employer match make Guild an attractive employer.



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