Automotive Service Representative

4 weeks ago


Tinley Park, Illinois, United States Orland Toyota Full time
Job Title: Express Service Advisor

At Orland Toyota, we are seeking a highly motivated and customer-focused Express Service Advisor to join our team. As an Express Service Advisor, you will be responsible for providing exceptional customer service, ensuring a seamless experience for our customers, and promoting our services.

Key Responsibilities:
  • Provide a warm and welcoming greeting to customers, setting the tone for a positive experience.
  • Determine vehicle needs through customer information, vehicle walk-around, and multi-point inspection results.
  • Use a consultative selling process to assist customers in planning for ongoing maintenance and repairs.
  • Communicate effectively with technicians and parts associates to ensure timely completion of work.
  • Follow up with customers to confirm completion time and ensure satisfaction.
  • Accurately document repair, maintenance, and warranty charges on repair orders.
Requirements:
  • Some experience selling automotive service work in a dealership, customer service, or high-volume service center.
  • High-energy with a positive attitude.
  • Willingness to work Saturdays.
  • Valid driver's license.
What We Offer:
  • Competitive pay with bonuses.
  • 401(k) retirement program.
  • Equal opportunity employer.

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