Global Application Support Director

3 days ago


New York, New York, United States Guidepoint Full time
About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process.

Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action.

Job Overview

The role of the Global Application Support Director is to provide technical support to a proprietary CRM in a global environment. The successful candidate will be responsible for guiding external users and internal colleagues alike.

We are seeking a quick learner who is skilled in customer support and knowledgeable with various application platforms, especially proprietary SaaS applications.

The ideal candidate will have experience working with development, product, and client services teams, providing support to end-users in a work from anywhere model covering a global workforce.

This role requires a change agent who has experience upscaling an existing application support function. Establishing automation processes within a support organization is a must for success.



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