Application Support Manager

3 weeks ago


New York, New York, United States Guidepoint Full time
Unlock Your Potential as a Technical Operations Director

We are seeking an experienced Technical Operations Director to join our team at Guidepoint, a leading research enablement platform. As a key member of our organization, you will be responsible for overseeing daily operations, ensuring adherence to service level agreements (SLAs), and collaborating with global engineering and product teams. If you have 12+ years of work experience showing progressive growth in the field and 5+ years of management experience, we encourage you to apply.

About the Role
  • Oversight of daily support team operations to ensure SLA compliance
  • Collaboration with global engineering and product teams for timely release of support defects
  • Coaching and mentoring of support agents and engineers

This is a hybrid position out of our New York City headquarters. The annual base salary range for this position is $150,000 to $170,000. You will also be eligible for an annual discretionary bonus based on performance. Our comprehensive benefits package includes 15 PTO days, 10 legal holidays, and sick days, as well as comprehensive medical, dental, and vision plans. We offer development opportunities through the LinkedIn Learning platform, free snacks and beverages in the office, and more.

About Us

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful. At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.



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