Global Application Support Expert

6 days ago


New York, New York, United States Michael Page Full time
About Our Client

Our client is a leading organization operating within the financial services industry, renowned for its commitment to technological innovation and service excellence.


Job Overview

We are seeking an experienced Application Support Analyst to provide technical assistance and support to our clients. This role involves working closely with cross-functional teams to ensure smooth and reliable operation of software and systems.


Key Responsibilities

As an Application Support Analyst, your key responsibilities will include:

  • Providing first-line support for application issues and queries
  • Monitoring system performance and troubleshooting issues as they arise
  • Collaborating with the development team to implement system updates and enhancements
  • Documenting system issues and resolutions for future reference
  • Conducting user training and providing ongoing user support
  • Participating in system testing and quality assurance processes

Requirements

To excel in this role, you will need to possess:

  • A strong understanding of application support principles and practices
  • Proven problem-solving abilities with an analytical mindset
  • Excellent verbal and written communication skills
  • Proficiency in relevant technology systems and software
  • Ability to work independently and as part of a team

What We Offer

This exciting opportunity provides:

  • An estimated salary range of $100,000 - $150,000, commensurate with skills and experience
  • A supportive team environment within a prestigious global company
  • Opportunities for professional development and career progression
  • Competitive benefits package


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