Senior Pre-Sales Solutions Engineer

2 weeks ago


Chicago, Illinois, United States OpenSpace Full time
Job Overview

We are seeking a highly skilled Sr. Pre-Sales Solutions Engineer to drive successful customer acquisition, onboarding, satisfaction, and product adoption for OpenSpace's cloud-based software solutions.

Key Responsibilities:

  • Collaborate with Account Executives to drive complex sales cycles and customer onboarding.
  • Conduct thorough discovery processes to identify customer pain points and align OpenSpace's solutions with their specific business objectives and technical requirements.
  • Effectively communicate OpenSpace's differentiated value proposition through engaging presentations and demonstrations.
  • Provide expert guidance to customers throughout the evaluation process, ensuring OpenSpace's solutions meet their critical business needs.
  • Act as the first line of defense for technical pre-sales activities, including RFP/RFI/RFQ responses, conducting product demonstrations, and overseeing pre-sales onboardings.
  • Analyze competitive landscape to identify opportunities for differentiation and proactively introduce OpenSpace's latest product features and enhancements to existing customers.
  • Cultivate lasting relationships with customers by actively engaging with them, understanding their needs, addressing concerns, and gathering feedback to continuously improve their experience.

Requirements:

  • Bachelor's degree in Architecture, Construction Engineering, or a related field.
  • 6+ years of experience in a technical sales or customer success role.
  • Proven track record of successfully closing deals and managing customer relationships in a hybrid work setting.
  • In-depth understanding of cloud-based software solutions, particularly in the construction industry, encompassing both in-person and remote usage scenarios.
  • Strong grasp of construction industry terminology and processes.
  • Excellent communication and presentation skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
  • Strong problem-solving and troubleshooting skills and effective project management skills.
  • Ability to build and maintain strong customer relationships, fostering meaningful connections with customers in both in-person and virtual interactions.
  • Ability to work independently and as part of a team, effectively collaborating with colleagues and clients.

What We Offer:

OpenSpace offers a competitive total rewards strategy, including equity awards, 401k match, and region-specific health and wellness benefits.

We are an equal opportunity employer and welcome employees from varied backgrounds and walks of life.



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