Healthcare Customer Service Representative

8 hours ago


Helena, Montana, United States Conduent State Healthcare, LLC Full time
Overview

Conduent State Healthcare, LLC delivers mission-critical services and solutions on behalf of Fortune 100 companies and governments. Our dedicated associates create exceptional outcomes for clients and millions of people who rely on them.

About the Role

We are seeking a full-time Career Opportunities with benefits as a Call Center CSR Representative in Montana. This is a great opportunity to support Medicaid Providers and learn the medical eligibility and claims process.

The successful candidate will provide clear and concise information regarding provider claim status, eligibility, and provider enrollment status. They will also follow documented policies and procedures, including call handling and escalations, to act as an advocate for Medicaid providers.

What We Offer
  • A standard schedule: M-F 8am – 5pm
  • Full-time employment with benefits
  • Substantial call center and customer service training
  • A great work environment with career growth opportunities

Additional Duties:

  • Verify documentation and images
  • Attend scheduled staff meetings
  • Complete required assigned training
  • Track daily tasks for quality review
Requirements

To be successful in this role, you should have:

  • A positive and energetic attitude
  • The ability to communicate clearly and confidently
  • Strong multitasking and time management skills
  • Attention to detail, grammar, and spelling accuracy

PREFERRED EXPERIENCE:

  • One year of medical insurance or medical office experience
  • Computer system experience with data entry and database documentation knowledge
  • Call center or professional office experience
Benefits

We offer a variety of benefits, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $16.75 per hour.



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