Hotel Operations Manager
4 weeks ago
We are seeking an experienced Hotel Manager to oversee the daily operations of our hotel, ensuring a smooth and profitable business environment. The ideal candidate will be a team player and effective leader, able to set examples and foster a climate of cooperation.
Key Responsibilities:
- Supervise work at all levels, including front desk, kitchen staff, housekeeping, and maintenance.
- Plan activities and allocate responsibilities to achieve an efficient operating model.
- Manage budgets and expenses, analyze financial information, and monitor sales and profits.
- Develop and implement a marketing strategy to promote the hotel's services.
- Communicate with customers, address complaints, and find solutions to problems.
- Deal with maintenance issues, staff shortages, and equipment problems.
- Collaborate with external parties, such as suppliers and travel agencies.
- Inspect facilities regularly and enforce health and safety standards.
Requirements:
- Proven experience as Hotel Manager or relevant role.
- Fluency in English; knowledge of other languages is a plus.
- Understanding of hotel management best practices and relevant laws and guidelines.
- Working knowledge of MS Office and hotel management software (PMS).
- Excellent customer service skills and business mindset.
- Demonstrable aptitude in decision-making and problem-solving.
- Reliable with an ability to multi-task and work well under pressure.
- Outstanding leadership skills and attention to detail.
About Us:
Holiday Inn Express and Suites is a reputable hotel chain committed to providing excellent customer service and a comfortable stay. We are looking for a dedicated and experienced Hotel Manager to join our team.
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