Hotel Operations Manager

4 weeks ago


Dayton, Ohio, United States Holiday Inn Express and Suites Full time
Hotel Manager Job Description

We are seeking an experienced Hotel Manager to oversee the daily operations of our hotel, ensuring a smooth and profitable business environment. The ideal candidate will be a team player and effective leader, able to set examples and foster a climate of cooperation.

Key Responsibilities:
  • Supervise work at all levels, including front desk, kitchen staff, housekeeping, and maintenance.
  • Plan activities and allocate responsibilities to achieve an efficient operating model.
  • Manage budgets and expenses, analyze financial information, and monitor sales and profits.
  • Develop and implement a marketing strategy to promote the hotel's services.
  • Communicate with customers, address complaints, and find solutions to problems.
  • Deal with maintenance issues, staff shortages, and equipment problems.
  • Collaborate with external parties, such as suppliers and travel agencies.
  • Inspect facilities regularly and enforce health and safety standards.

Requirements:
  • Proven experience as Hotel Manager or relevant role.
  • Fluency in English; knowledge of other languages is a plus.
  • Understanding of hotel management best practices and relevant laws and guidelines.
  • Working knowledge of MS Office and hotel management software (PMS).
  • Excellent customer service skills and business mindset.
  • Demonstrable aptitude in decision-making and problem-solving.
  • Reliable with an ability to multi-task and work well under pressure.
  • Outstanding leadership skills and attention to detail.

About Us:
Holiday Inn Express and Suites is a reputable hotel chain committed to providing excellent customer service and a comfortable stay. We are looking for a dedicated and experienced Hotel Manager to join our team.

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