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Summer Hospitality Internship Program: Frontline Operations

2 months ago

Gurnee, Illinois, United States Great Wolf Lodge Full time

Job Summary: We are seeking a highly motivated and detail-oriented individual to join our team as a Summer Hospitality Intern. As a key member of our frontline operations, you will be responsible for handling the day-to-day responsibilities of various roles, including Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, and Entertainment Ambassador.

Key Responsibilities:

  • Complete assigned projects and present to lodge leadership
  • Provide exceptional customer service and ensure a positive guest experience
  • Assist with front desk operations, including check-in, check-out, and room assignments
  • Support food and beverage services, including serving guests and maintaining a clean and organized environment
  • Participate in retail and attractions operations, including sales and customer service
  • Assist with entertainment and events, including setup, execution, and teardown

Requirements:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Attention to detail and ability to multitask
  • Positive attitude and willingness to learn and take on new challenges