Customer Service Lead

5 days ago


Gurnee, Illinois, United States Burlington Full time
Customer Service Lead Role at Burlington

As a Customer Service Lead at Burlington, you will be responsible for ensuring efficient service at the front of lines. This includes directing cashier coverage and customer flow to meet the needs of our customers. Additionally, you will assist the management team in communicating promotions and company updates to our team members. Your role will also involve monitoring and validating returns, exchanges, check authorizations, voids, and other transactions. Furthermore, you will support training for our team members to ensure they have the skills and knowledge needed to provide excellent customer service.

Key Responsibilities:
1. Direct cashier coverage and customer flow at the front of lines to ensure efficient service.
2. Assist management team in communicating promotions and company updates.
3. Monitor and validate returns, exchanges, check authorizations, voids, and other transactions.
4. Support training for team members.

If you are a motivated and customer-focused individual who is looking for a challenging role, we encourage you to apply for this position.
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