Food and Beverage Operations Manager

3 weeks ago


Gurnee, Illinois, United States Round1 Full time
Job Title: Food and Beverage Department Manager

We are seeking a highly skilled and experienced Food and Beverage Department Manager to join our team at Round1 Entertainment Center. As a key member of our management team, you will be responsible for overseeing all food and beverage operations, ensuring exceptional customer service, and driving sales and revenue growth.

Key Responsibilities:
  • Manage all food and beverage operations, including menu planning, inventory management, and staff supervision.
  • Develop and implement strategies to increase sales and revenue, improve customer satisfaction, and enhance employee engagement.
  • Monitor and control department budgets, payroll records, and financial transactions to ensure compliance with company policies and procedures.
  • Investigate and resolve customer complaints regarding food quality, service, or accommodations.
  • Ensure compliance with all health and safety regulations, including food handling and preparation procedures.
  • Provide superior customer service and satisfaction by being constantly visible and accessible to our customers.
Requirements:
  • Associate's degree and 2-3 years of retail management experience, preferably in the entertainment, retail, or hospitality industries.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • High school diploma or equivalent required.
Benefits:
  • Competitive hourly rate: $23.00 per hour.
  • 401(k) matching.
  • Dental insurance.
  • Health insurance.
  • Paid time off.
  • Vision insurance.
Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.



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