Insurance Client Experience Specialist
6 days ago
Silvana Paquet - State Farm Agent is a leading insurance agency dedicated to providing exceptional client experiences.
Estimated Salary Range$45,000 - $65,000 per year, depending on experience and location.
Job DescriptionRole OverviewThe Customer Relations Representative will play a crucial role in generating exceptional client experiences that reinforce the growth of our successful insurance agency.
This individual will be responsible for resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members we support.
Main Responsibilities- Manage customer inquiries and resolve issues efficiently.
- Maintain accurate and up-to-date client records.
- Contribute to customer retention strategies by identifying opportunities to enhance client satisfaction.
- Collaborate with other departments to ensure seamless customer service.
- Demonstrate strong communication and problem-solving skills.
- Prior experience in customer service is preferred but not mandatory.
- Show ability to handle high-pressure situations calmly and professionally.
- Licensing fees paid by the agency.
- Bonus structure based on performance.
- Competitive salary range.
- Flexible work schedule.
- Ongoing training and development opportunities.
- Paid time off.
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