Client Experience Specialist

1 week ago


Secaucus, New Jersey, United States Silvana Paquet - State Farm Agent Full time

Company Overview

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Silvana Paquet - State Farm Agent is a successful insurance agency that values exceptional client experiences. Our team members play a crucial role in enhancing customer satisfaction and driving business growth.

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Salary

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The estimated annual salary for this position is $60,000 to $80,000 based on industry standards and location.

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Job Description

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As a Client Experience Specialist, you will be responsible for generating exceptional client experiences that reinforce the growth of our agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit.

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We are looking for a driven and sales-minded candidate who can resolve customer inquiries, coordinate with other team members, and anticipate the needs of our community members.

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Responsibilities

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  • Manage customer inquiries and resolve issues in a timely and professional manner.">
  • Maintain accurate client records and update information as needed to ensure seamless communication.">
  • Assist with customer retention strategies to maintain a high level of customer satisfaction.">
  • Coordinate with other departments to ensure effective communication and issue resolution.">
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Qualifications

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  • Strong communication and problem-solving skills to effectively handle customer inquiries and resolve issues.">
  • Experience in customer service or a related field is preferred but not required.">
  • Ability to handle high-stress situations calmly and professionally.">
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Benefits

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  • Licensing paid by the agency to support your career development.">
  • Bonus opportunities based on performance to reward your hard work and dedication.">
  • Competitive salary and benefits package to ensure your financial well-being.">
  • Flexible schedule to accommodate your personal needs and preferences.">
  • Opportunities for advancement within the agency to further your career.">
  • Paid time off to recharge and maintain a healthy work-life balance.">
  • Ongoing training and development to enhance your skills and knowledge.">
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Others

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We look forward to connecting with a customer-focused and empathetic team member who shares our vision for exceptional client experiences. If you are a driven and sales-minded individual, we encourage you to apply for this exciting opportunity.



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