HVAC Service Operations Coordinator

1 week ago

San Francisco, California, United States Johnson Controls International Full time
Job Summary

We are seeking a highly skilled HVAC Service Operations Coordinator to join our team at Johnson Controls International. As a key member of our service operations team, you will be responsible for managing service operations and scheduling for our HVAC customers.

Key Responsibilities
  • Manage service operations and scheduling for assigned technicians and mechanics
  • Ensure timely completion of preventative maintenance and alignment with monthly forecasting goals
  • Debrief activities of assigned technicians/mechanics daily and coordinate with technicians/mechanics to resolve concerns quickly
  • Assess job completion and collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process
  • Coordinate labor scheduling to align technician to the appropriate customer and service need
  • Communicate the action plan and services to be provided directly to the customer
  • Ensure work has been performed to the customer's expectations and perform follow-up with the customer, as needed
  • Answer any customer inquiries and resolve or escalate customer issues, as appropriate
  • Ensure Technicians are provided daily schedules and maintain consistent communication with assigned Technicians
  • Follow up on activities to ensure completion in an established timeframe
Requirements
  • High school diploma or equivalent required, plus two to five years of service industry experience managing service operations and/or service scheduling
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills
  • Must have strong interpersonal skills to effectively communicate with both internal and external clients
  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence
  • Able to prioritize work activities based upon financial impact to desired business goals
  • Able to influence diverse teams to accomplish tasks/goals
Preferred Qualifications
  • Associates degree preferred
  • Experience and/or basic project accounting or costing principals is desired
What We Offer

Johnson Controls International offers a competitive benefits package, including medical/dental/vision insurance, health savings account (HSA), life insurance, 401(k) savings plan with company match, short-term and long-term disability, employee assistance program, wellness program, and more.

We are an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

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