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Junior Client Support Specialist

2 months ago

Hayward, California, United States Optimize Telecom Full time
Position Overview

Optimize Telecom is on the lookout for an enthusiastic and team-oriented individual to fill the role of Junior Client Support Specialist. In this pivotal position within our customer support division, you will be instrumental in providing outstanding assistance to our valued clients. Ideal candidates will possess a competitive mindset, exceptional communication abilities, and a passion for delivering top-notch service.

Key Responsibilities:

  • Interact with clients to offer tailored support and efficiently address inquiries.
  • Guide customers through product selections, order placements, and shipment tracking.
  • Identify and resolve client issues, escalating as needed to ensure prompt solutions.
  • Share information and updates regarding our offerings and services.
  • Keep precise customer records and uphold data accuracy within our CRM platform.
  • Work collaboratively with internal teams to resolve client issues, manage returns/exchanges, and ensure smooth order processing.
  • Stay informed about market trends, products, and industry developments to enhance customer service.

Qualifications:

  • A strong drive to achieve goals and a competitive nature to enhance performance.
  • Outstanding verbal and written communication skills.
  • Prior experience in customer service is preferred.
  • Ability to manage multiple tasks, prioritize effectively, and thrive in a dynamic, team-focused environment.
  • Strong analytical skills and the capability to navigate challenging customer interactions with patience and understanding.
  • Familiarity with customer support tools, CRM systems, and standard office software.

What We Offer:

  • Competitive salary based on experience.
  • Opportunities for growth and advancement within a rapidly evolving company.

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