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Customer Service Representative

2 months ago

Beachwood, New Jersey, United States Horvath Home Services Full time
{"title": "Customer Service Representative", "content": "Customer Service Representative

We're seeking a positive and personable customer service representative to join our team at Horvath Home Services. As a customer service representative, you will be responsible for connecting with new people, tackling tough problems, and raising the bar on an excellent customer experience.

Responsibilities:
  • Respond to customer inquiries, product and service questions, and customer complaints
  • Ensure each customer's complaint is addressed with care and precision to achieve full customer satisfaction
  • Record customer interactions and follow up on their experience with our company
  • Keep track of customer accounts and make updates with new account information as necessary
  • Identify patterns in customer complaints and bring them to the team for improvement
  • Work independently at your own desk with your own computer and phone
  • Take incoming calls for customer needs, book service appointments, confirm appointments, and reschedule appointments
Qualifications:
  • High school diploma or equivalent required
  • Strong knowledge of customer interface and interaction
  • Excellent communication, active listening, and interpersonal skills
  • Previous customer service experience a plus
  • Basic computer and phone skills required

Compensation: $15 - $20 hourly

", "lang_code": "en-US"}