Customer Service Representative

1 week ago


Beachwood, Ohio, United States Tremco Construction Products Group, Inc. Full time
About the Role

We are seeking a highly skilled Customer Service Specialist to join our team at Tremco Construction Products Group, Inc. This is a fantastic opportunity to build a career in a dynamic and growing company.

Key Responsibilities
  • Provide exceptional customer service to external and internal customers via phone, email, and fax.
  • Process and fulfill customer orders accurately and efficiently.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with sales representatives and other internal teams to ensure seamless communication and service delivery.
  • Stay up-to-date on product knowledge, pricing, and delivery times to provide accurate information to customers.
  • Follow ISO procedures and maintain a high level of quality in customer service.
Requirements
  • High school diploma or equivalent required.
  • Minimum 2 years of customer service experience, preferably in a high-volume call center environment.
  • Strong communication and problem-solving skills.
  • Proficiency in Microsoft Office applications.
  • SAP experience preferred.
What We Offer

Tremco Construction Products Group, Inc. offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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