Member Services Representative

2 months ago

Beachwood, United States Mandel JCC Full time
Description

Summary: The Membership Sales Associate is responsible for generating new membership leads and membership sales through both inside and outside sales calls.

Expectations of the employee:
  • Support the Mission of the Mandel JCC
  • Ensure the highest quality of programs and services and possess a working knowledge of agency programs and services
  • Represent the agency and provide the highest quality of customer service to the individuals and groups with whom you come into contact
  • Treat fellow staff with respect
  • Adhere to all policies and practices provided in the employee handbook
  • Wear Mandel JCC Staff ID badge and attend appropriate staff meetings
Functions:
  • Continuously prospect and generate new membership leads and new membership sales through both inside and outside sales calls
  • Conduct prospective members' interviews and provide facility
  • Assist with growing corporate membership and Jewish Agency program by calling on local businesses, agencies and developing relationships with HR and Benefits managers, marketing staff and/or leadership,
  • Call on local Realtors, medical professionals, Jewish Agencies and other local businesses to develop relationships and generate membership referrals
  • Call on local businesses and develop relationships with key decision makers.
  • Cross sell Camps, Early Childhood, Club-J upgraded locker room, recovery zone, personal training, small group training etc., to new and existing members.
  • Coordinate the flow of new members into our Fitness, Wellness and Recreation areas through an orientation
  • Build relationships with members to obtain referrals and to promote
  • Foster relationships with members to ensure a positive experience thus retaining their membership long term. Conduct membership retention calls to current members at 10-day, 30-day and 90-day period to encourage usage of the Mandel JCC's facilities and
  • Attend regular meetings with Membership Manager/FWR team to coordinate monthly membership sales goals and strategies and provide updates on these
  • Accurately complete all membership applications and financial paperwork on a timely basis, including sales performance
  • Attend and represent The J at outside meetings, health fairs, and corporate events and functions with the specific purpose of promoting membership
  • Create cooperative efforts with Fitness, Wellness and Recreation and all other departments to ensure immediate member
  • Adhere to dress code of professional business casual daily.
  • Communicate regularly with Marketing Department regarding trends and comments from prospective
  • Actively contribute ideas and strategies to the Marketing Department to attract new
  • Completes other duties as assigned by


Qualifications:
  • Bachelor's degree in fitness/health/marketing/sales or related field, or related
  • Two to three years of experience with one-on-one sales and corporate
  • Strong interpersonal skills including patience, positive attitude and
  • Strong verbal and written communication, decision making, and problem solving
  • Strong organizational skills with attention to detail.
  • Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook).
  • Must be able to stand, bend, lift and walk for extended periods of
  • Must be able to lift and/or move up to 25


Starting Hourly Rate: $14-$15 per hour plus commission. Part-time and Full-time positions available.

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